Percept Management
An enabler of business excellence !
Communication Skill - Saying nothing... sometimes says the most
- The Key Concept in Communication.
- The Communication Process
- Building Rapport
- Maximize your verbal, non verbal and Visual Communication skill.
- Communication Under Stress
- Aggressive and assertive communication.
- Setting clear goals for communication.
- Avoiding Communication Breakdown, Diffusing conflict and arguments.
- Translating across communication style.
- Listening for improved communication.
- Achieving genuine Communication.
- Cross cultural Communication.
- Working constructively with emotions.
- Communicating in person.
- Feedback.
- Meeting Communication.
- Presentation.
- Communication in writing.
- Negotiations.
• Power Point Presentation.
• Role Plays.
• Games and Group Activities.
• Videos.
• Brainstorming.
• Questions and answer technique (with surprise prize)
• Team Think Activity
• Case studies.
• Practical Exercise.
• Notes for references.
• Supplements.
• Recommend reading.
• Email Notes. (optional)
• Feedback form.
• Simulation
• Creative Teaching
• Evaluations.
Methodology for providing training:
Step.1: Establishing need analysis.
Step.2: Developing training program.
Step.3: Deliver the training program.
Step.4: Evaluate the training program.
• Achieve results in your communications with others
• Build collaborative relationships that emphasize trust and respect
• Communicate effectively using simple, concise and direct language
• Enhance your active listening skills to anticipate and avoid common misunderstandings
• Foster cross-cultural understanding in your workplace
• Eliminate the roadblocks that undermine your ability to communicate effectively
• Self control, understand other effectively.