Every organization would like to improve the way it operates, whether that means increasing market share, driving down costs, managing risk more effectively or improving customer satisfaction. A quality management system gives you the framework you need to monitor and improve performance in any area you choose.

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ISO 9001 is by far the world’s most established quality framework, currently being used by over ¾ million organizations in 161 countries, and sets the standard not only for quality management systems, but management systems in general.

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It helps all kinds of organizations to succeed through improved customer satisfaction, staff motivation and continual improvement.

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Who is it relevant to?

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ISO 9001 is suitable for any organization looking to improve the way it is operated and managed, regardless of size or sector. However, the best returns on investment come from those companies that are prepared to implement it throughout their organization rather than at particular sites, departments or divisions.

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1. Gap Analysis & Planning:

 

• Ensure you have the commitment of top management.
• Define, with the authorization of top management, your company's Quality Management.
• Planning must be completed to establish a framework for identifying gap assessments and the implementation of necessary control measures.
• Legal obligations must be identified and understood, objectives set and a management programme for achieving them implemented; this entire process should be documented.

2. Implementation of QMS:

• Introducing performance, measuring and monitoring practices.
• Establishing and documenting responsibility and authority for accidents, incidents, non-conformities, and corrective and preventative action.
• Establishing a procedure for records and records management.
• Auditing and assessing the performance of the management system.
• Performing management reviews of the system at identified and defined intervals.

3. Internal Audit Process

4. Certification Audit Process

• Competitive advantage
• Improves business performance and manages business risk
• Attracts investment, enhances brand reputation and removes barriers to trade.
• Continual improvement.
• Saves your money
• Streamlines operations and reduces waste and customer complaints.
• Encourages internal communication and raises morale
• Increases customer satisfaction