TL 9000 Telecoms

Globalization of the telecommunications industry is driving the need to apply a common set of quality requirements throughout the supply chain. TL 9000 addresses this need and is synonymous with reduced costs, improved performance and enhanced customer/ supplier relationships.

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TL 9000 was designed specifically for the telecommunications industry. It is based around ISO 9001 and was developed by the Quality Excellence for Suppliers of Telecommunications (QuEST) Leadership Forum in response to product and service failures within the industry.

 

Representatives from major stakeholders decided that only by defining specific quality needs and setting clear goals and objectives could the telecommunications industry promote a culture for continual improvement.

 

TL 9000 defines the telecommunications quality system requirements for the design, development, production, delivery, installation and maintenance of products and services. This also includes performance and cost-based measurements that measure reliability and quality performance.

Who is it for?

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TL 9000 is only relevant to those organizations currently engaged in work within the telecommunications industry and who want to implement a certified management system with international recognition.

1. Gap Analysis & Planning:

 

• Ensure you have the commitment of top management.
• Define, with the authorization of top management, your company's telecom products supplier policy.
• Planning must be completed to establish a framework for identifying  gap assessments and the implementation of necessary control measures.
• Legal obligations must be identified and understood, objectives set and a management programme for achieving them implemented; this entire process should be documented.

2. Implementation of TS 9000:

• Introducing performance, measuring and monitoring practices.
• Establishing and documenting responsibility and authority for accidents, incidents, non-conformities, and corrective and preventative action.
• Establishing a procedure for records and records management.
• Auditing and assessing the performance of the management system.
• Performing management reviews of the system at identified and defined intervals.

3. Internal Audit Process

4. Certification Audit Process

Implementing and certifying a quality management system based on TL 9000 can result in a number of benefits, including:

 

• Faster, better and more cost-effective services for your customers
• Increased customer satisfaction
• Increased competitiveness
• More reliable services
• Improved employee motivation
• Wider market opportunities
• Increased profits
• Increased efficiency
• Cost savings
   
• Better use of time and resources
• Opportunities for continual improvement

Management Systems have developed a cost effective way of achieving TL 9000 certification that causes minimum disruption to your day to day business activities.